Support

A real person answers — usually within a few hours, always within one business day.

Get help

Email [email protected] — or simply reply to any briefing email. Include your myshopify domain if you can; it speeds things up.

Common questions

A competitor shows as "unreachable" — what does that mean?
We couldn't read that store's public product listing this cycle. It usually means the store isn't on Shopify, is password-protected, or briefly blocked us. We keep retrying automatically; if it persists, check the URL on your Competitors page.

Why is a product match marked "Suggested"?
Our matcher paired two similarly-named products but wants your confirmation before that pair influences any pricing advice. Confirm or dismiss it on your Dashboard's head-to-head table — one click either way.

Can I stop alerts for one competitor without removing them?
Yes — hit Mute on their card on the Competitors page. They stay fully visible and tracked; they just stop pinging you.

How do I cancel?
Plan → Cancel subscription, any time, in one click. Cancelling stops future charges immediately.

How do I delete my data?
Uninstalling triggers automatic erasure of your shop's data (see our privacy policy). Want it gone faster? One email.